You may cancel your contract with us provided that you do so no longer than 30 days after delivery and providing that the item is in perfect re-saleable condition. This includes packaging and presentation.
Your right to return products does not apply to goods made to your specification or bought in especially for you such as used defibrillators or that have been clearly personalized. This does not apply to items which are deemed faulty..
If you wish to exercise your right of cancellation, you are obligated to take proper care of those goods whilst in your possession.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, your address, details of the order you wish to cancel plus your phone number and email address. This information must also be enclosed in the package.
You can cancel by email or post but it must be in writing and within the 30 day time period.
Your refund will include the full value of the order including the cost of carriage from us to you where applied. You will be liable for the cost and safe carriage of returning the goods to us. Wessex Medical recommends a minimum of a “proof of” signed for service to be used, courier tracked shipments are the most reliable. This does not apply to faulty goods.
By re-saleable condition we define that the product has to be unused and in its original packaging. We will not accept returns, for example, if a product’s box has been torn or damaged since we are unable to re sell the item.
Authorisation to return goods must be sought from Wessex Medical, upon approval you will be provided a Goods Return Number which must be clearly printed on the packaging of the goods being returned along with the Sales Invoice.
Goods returned unauthorised and outside of the 30 day period will not be accepted.
Where goods have been deployed and are purported to have failed, it is imperative that prior to return they are decontaminated; this must be confirmed as defined under EU directive 67/548/EEC and any other EU directives, confirmation in writing and returned with the product.
Where it is evident that goods have been returned contaminated, Wessex Medical reserves the right to refuse to accept the return of the goods until the goods are decontaminated at customers cost.
If the equipment has been in contact with “hazardous” materials you must provide certification that the goods being returned are no longer contaminated as defined under EU directive 67/548/EEC and any other EU directives. As the person offering the equipment for shipment, it is your responsibility to ensure compliance with all applicable laws.
- Remove all traces of hazardous contamination from the equipment.
- Package the product in its original packaging.
- Place the decontamination certificate within a weather seal bag. This bag must be attached to the outside of the equipment with the Goods Return Number clearly written on the outside of the package.