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Customer Service

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The Wessex Medical Ltd Silver Plan provides a regular visit from our service engineer.  The engineer will carry out a series of routine checks and inspect the product to ensure its operational integrity.

The Plan covers travel and labour charges for the visit, but additional parts or work necessary to bring the product up to specification will incur an extra charge..  Faults occurring between maintenance visits will be charged for at the current rate.

At the Silver Plan visit the following procedures will be performed

Perform a detailed external examination

Complete the required Performance Inspection Procedure (PIP)

Check calibrations (1) and adjust where necessary

General cleaning of the unit (2)

Issue a work sheet / status report on each product

1. All test equipment used by the Service Engineers carries a current calibration certificate.

2. Wessex Medical  Ltd reserves the right to refuse to cleanse a product that is considered contaminated by suspect fluids.

Wessex Medical Ltd reserves the right to change any specification or price without prior notice.

Wessex Medical Ltd reserves the right to request that a product be returned to its workshops for servicing.

Silver Plan

Preventative Maintenance Plan (PPM)